Strategic questions. Focused answers. Real human insights driving meaningful design decisions.
Philosophy
User research, whether for testing or discovery, only works when it answers clear, simple questions. It’s on the researcher to shape interviews around a bigger strategic goal.
Approach
Most people naturally want to please and be seen as right. It's tough, but guiding conversations toward real, honest insights is what truly matters and drives results.
Research plan for Super Dispatch, 2024.
In practice
The research plan sets the direction, whether it’s testing, discovery, or market research. The interviewer adapts to keep the focus on the goal.
Lo-Fi prototype used for user research, JustPark, 2025.
Remote User Testing Session, Super Dispatch, 2025.